Terms and Conditions - Online Shopping


Mode of Receiving

    You may request for "delivery (minimum order of $50)" or opt for "self-collect" at any of our seven pharmacies in NHG Polyclinics.
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 Delivery & Self-Collection Policy 

    1. Home Delivery 
    Your order will be delivered anytime during the agreed time slot. Our courier will send an SMS to notify you on the delivery. We are unable to advise on the exact arrival time and neither can we leave your purchase in the riser or at the door gate, as you are required to acknowledge receipt of your order upon delivery. Delivery is restricted to locations in mainland Singapore only. If we are unable to deliver on your preferred date or time, we will call you to re-arrange.  There will be an additional charge of $15 for delivery to Tuas, Changi Airfreight, PSA, Loyang or locations with restricted access.  We do not deliver to offshore islands and overseas.    

    2. Self-Collection 

    If you have chosen to pick up your order at our pharmacy, our staff will contact you once your order is ready for collection. A follow-up call or email will be sent to remind you of the collection if you did not collect within three days after the first notification. For order not collected after the grace period of seven days (one week), we will treat it as "uncollected" and there will be no refund of the purchase.


    Home Delivery Time Slots* 

    Self-Collection Time Slots** 

    Mon – Fri

    9am to 1pm
    2pm to 6pm
    7pm to 10pm

    8.30am to 4.30pm


    9am to 1pm

    8.30am to 11.30am

    * There is no delivery service on Sunday, public holidays and eve of these major public holidays – Hari Raya, Deepavali, Christmas, New Year and Chinese New Year. 
    ** Our pharmacies are open from Monday to Friday from 8.30am to 4.30pm and Saturday, from 8.30am to 11.30am (closed on Sunday & public holidays).
    Please call 6355 3000 (Contact Centre) to check opening hours on eves of public holidays.

  1. Delivery Charges

    Net Purchase Amount *

    Delivery Fee

    $50*  - $149.99
    (*minimum purchase amount for delivery to be arranged)


    $150 and above


    There is no administrative charge for 'self-collect' orders.
    * excluding medicinal products.
    * inclusive of GST

    Delivery fee will be charged based on the final transaction value after deduction of 'promo code' discount or redemption of Happy Rewards discount.

    NHG Pharmacy reserves the right to charge additional delivery fee of $8.55 :

    • for subsequent trip(s) made, if the recipient is not available at mutually agreed delivery time to receive the purchase,
    • for unsuccessful delivery due to incorrect / invalid address provided.

    Extra charges to be paid in cash only, to the delivery personnel upon delivery.

    If you request for express* delivery, there will be an additional charge of $20, on top of the $12 delivery fee imposed on orders below $150.

    Orders receive 

     *Same day delivery 

    Mon – Fri, before 10 am

    before 10pm

    Orders receive 

     *Next working day 

    Mon – Fri, before 5pm

    Mon – Fri, before 10pm

    Sat, before 10am

    Mon, before 10pm


    * If your order is below $150, total delivery fee will be $12+$20 = $32.00 (including GST)
    * There are no deliveries on Sunday, public holidays and eve of these major public holidays – Hari Raya, Deepavali, Christmas, New Year and Chinese New Year. 

    Please ensure that an authorised recipient is present at the delivery address during the agreed time slot / day to receive the purchase. 

  2. Acknowledgement / Collection of Order

    • Please present the confirmation email to our retail staff at the pharmacy.
    • If you wish to authorise someone to collect on your behalf, please call 6235 6190 or email to feedback@pharmacy.nhg.com.sg to notify us.

    Home Delivery 

    • Please check all products delivered before signing on the delivery document.
    • If you find any damaged or missing item at time of delivery, please provide the details on the delivery document or call 6340 2300 / 6235 6190.
    • Inform the delivery personnel about the damaged or missing item.
    • Signed delivery document will serve as an official acknowledgement that you have received your purchase in order and in good condition. 
  3. Stock Availability
    If any of the products you ordered is unavailable, we will inform you through email or call you.
  4. Confirmation of Order
    NHG Pharmacy Online Shopping purchase is strictly for personal use or consumption only.  We reserve the right to reject any order intend for resale or wholesale purposes. When we have doubt about the order, we will contact or notify you through email.
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Payment Policy

  1. Pay by credit card (VISA, Mastercard only), internet banking or PayNow via secured payment gateway.  You will receive a confirmation email upon successful payment if you pay online by credit card or internet banking.
  2. PayNow
    An order confirmation email with a transaction code will be sent to you on the next working day, upon reconciliation with our finance department.  
  3. Please keep the emails for reference till you receive your order.
  4. NHG Pharmacy will not be responsible or liable for any losses caused as a result of unauthorised access to your personal and transactional information you provided during an order.
  5. Once payment is made, any:
    • cancellation of order will be subjected to an administrative charge of $15 or 20% of purchase amount (whichever is higher and regardless of purchase amount).
    • change in order will be subjected to an administrative fee of $5. There will be no refund of the balance if the value of the item you want to change to is of a lower value. You are required to pay the difference if the item you decide to change to is of a higher value. 
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Pricing and Promotion Policy

  1. All prices shown are in Singapore dollars and inclusive of GST.
  2. Prices may change and offers may be withdrawn at any time. All promotion offers are subject to availability and on while-stock-last basis.
  3. Other in-store promotions such as Customer Loyalty Rewards and Senior Shoppers Rewards will not be applicable for online purchase.
  4. NHG Pharmacy strives to provide correct and complete information about the products shown on this website. However, we will not be held liable for any inaccuracy or error on this website. If there is an error in the price or information of the product you have bought, we will contact you.
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Exchange and Refund Policy

  1. Exchange / Refund of Defective Products
    We value all our customers’ orders. Upon receiving each order, our retail staff will personally pick and check each product before delivery. Hence, you can be assured of the quality and condition of the products you have purchased.

    Should you find any defective product, we will be glad to replace or arrange for an exchange to other item. If you choose to exchange to a higher value product and there is a price difference, we will inform you.

    Medicine, nutritional feeds and hygiene-sensitive products sold are strictly non-returnable.
  2. To arrange for an exchange or refund,
    • please call 6235 6190 or email to feedback@pharmacy.nhg.com.sg.
    • the original receipt with the product must be presented within seven working days at mutually agreed branch.
    • item returned must be in good, original and saleable condition with original manuals and any accessories that come with the item.  

    Note that we will take about four weeks to complete the refund. For all payment modes, refund will be credited to customer's  bank account. 

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PDPA / Privacy Policy

  1. This is National Healthcare Group (NHG) Pharmacy’s Website.  Thank you for examining our privacy statement.
  2. If you are only browsing this website, we do not capture data that allows us to identify you individually.
  3. NHG Pharmacy receives or collects personal data for the purpose of planning and administering healthcare in an efficient and patient-centric way and for fulfilling purchases made online. If you choose to make an appointment with our pharmacist or send us an email for which you provide us with personally identifiable data, we may share necessary data with NHG other institutions, so as to serve you in a most efficient and effective way, unless such sharing is prohibited by legislation.
  4. We will not disclose your personal data or email address to non-Government entities or other marketers, except where such entities have been authorised to carry out specific NHG Pharmacy’s services.
  5. To safeguard your personal data, all electronic storage and transmission of personal data are secured with appropriate security technologies.
  6. This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to read through the privacy notices of those sites.
  7. If you have any questions or concern about data protection and privacy policy, please call 6340 2300 or email to feedback@pharmacy.nhg.com.sg.
  8. If you have signed up as a member of NHG Pharmacy's website, at anytime you may withdraw your membership by calling 6340 2300 or email to feedback@pharmacy.nhg.com.sg.
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Online Shopping Customer Support

  1. Hotline number 6235 6190 / 6340 2300, from Monday to Friday 8.30am to 5.30pm
    (except public holidays)
  2. Email to feedback@pharmacy.nhg.com.sg 
  3. Write to NHG Pharmacy, 3 Fusionopolis Link #05-07, Nexus@one-north, Singapore 138543
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Terms of Use

  1. Disclaimer

    Every effort has been made to ensure information and uses of products are accurate.  However, NHG Pharmacy does not warrant these details are reliable, accurate, complete or error-free. Complete information such as ingredients list and dosage instructions would be available on actual product packaging. Please read the instructions on the package carefully before using or consuming a product.

    The health articles published in NHG Pharmacy website are for information purposes, and are not substitution for professional medical care. The information is not intended to cover all possible uses, directions, precautions, drug interactions or adverse effects.  Health conditions in babies, children, elderly persons with medical conditions, pregnant or breastfeeding women may need special care. Do consult a healthcare professional for advice. Before taking medications, read the instructions and precautions on the package carefully. 

    If you suspect that you have a medical condition, you should contact your healthcare provider. National Healthcare Group Pharmacy (www.pharmacy.nhg.com.sg) cannot be held responsible for the accuracy of this information or for any consequences arising from your use of this information.

    Copyright @ 2022 NHG Pharmacy. All rights reserved.

  2. Links from this Web Site to other websites 

    This Web Site contains hyperlinks to web sites which are not maintained by the National Healthcare Group Pharmacy. The National Healthcare Group Pharmacy is not responsible for the contents of those websites and shall not be liable for any damages or loss arising from access to those web sites. Use of the hyperlinks and access to such web sites are entirely at your own risk.

    Hyperlinks to other web sites are provided as a convenience. In no circumstances shall the National Healthcare Group Pharmacy be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on web sites to which this Web Site is linked.
  3. Links to this Web Site from other websites 

    Except as set forth below, caching and links to, and the framing of this website or any of the contents are prohibited.

    You must secure permission from the National Healthcare Group Pharmacy prior to hyperlinking to, or framing, this website or any of the contents, or engaging in similar activities. The National Healthcare Group reserves the right to impose conditions when permitting any hyperlinking to, or framing of this website or any of the contents.

    Your linking to, or framing any part of this website or its contents constitute acceptance of these 'Terms of Use'. This is deemed to be the case even after the posting of any changes or modifications to these 'Terms of Use'. If you do not accept these 'Terms of Use', you must discontinue linking to, or framing of this website or any of the contents.

    In no circumstances shall the National Healthcare Group Pharmacy be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites that link to this website or any of the contents.

    The National Healthcare Group Pharmacy reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.

    The National Healthcare Group Pharmacy reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any other site reached by links to or from this website or any of the contents.
(Updated on 26 Sep 2022) 
Copyright @ 2012 NHG Pharmacy. All rights reserved
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