Terms and Conditions - Online Shopping


Delivery Policy

  1. Delivery Schedule

    Your order will be delivered within 3 - 5 working days (excluding Sat & Sun) from NHG Pharmacy’s acceptance of order, complete with payment in full.   We will text you to confirm the delivery date and time.  Otherwise, we will call you to re-arrange.

    All orders placed online are strictly for home delivery only. Deliveries are restricted to locations in mainland Singapore only, excluding Sentosa and Brani islands.  There will be an additional charge of $15 for delivery to Tuas, Changi Airfreight, PSA, Loyang etc.  We do not deliver to offshore islands and overseas.   

  2. Delivery Charges

    Purchase Amount *

    Delivery Fees

     Up to $149.99


    $150 and above


    *  excluding medicinal products.
    *  all prices shown are inclusive of GST

    If you have requested for express delivery, additional delivery fee (on top of $12.00) will be charged.

    Orders receive 

    Same day delivery 

    Express Delivery Fee 

    Mon – Fri, before 10 am

    before 10pm


    Orders receive 

    Next working day 

    Mon – Fri, before 5pm

    Mon – Fri : before 10pm
    Sat : before 2pm


    Sat, before 10am

    Mon, before 10pm



    * if your order is below $150, total delivery fee will be $12.00+$20 = $32.00 (including GST)
    * no delivery on Sundays, public holidays, eve of major public holidays (Hari Raya, Deepavali, Christmas, New Year, CNY)

    Please ensure that an authorised recipient is present at the delivery address during the agreed time slot / day to receive the purchase.

    NHG Pharmacy reserves the right to charge additional delivery fees:

    • for subsequent trip(s) made, if the recipient is not available at mutually agreed delivery time to receive the purchase,
    • for unsuccessful delivery due to incorrect / invalid address provided.

    Extra charges to be paid in cash only, to the delivery personnel upon delivery.

  3. Acknowledgement of Order
    • Please check all the products delivered before signing on the purchase receipt and delivery consignment note.
    • If you find any damaged or missing item at time of delivery, please indicate “damaged” or “missing” on the purchase receipt, besides the affected product line.
    • Underline the item and also write down the number of ‘missing quantity’, if applicable.
    • Inform the delivery personnel about the damaged/missing item.
    • By signing on the delivery consignment note, you hereby acknowledge that you have received your purchase in order and in good condition.
  4. Stock Availability
    Some products may not be available due to unexpected overwhelming demand or during special circumstances. You may choose to proceed with the rest of the order or cancel the purchase.  When this happens, we will contact you through email or call you personally.  No delivery will be made for the out of stock item.
  5. Confirmation of Order
    NHG Pharmacy Online Shopping purchase is strictly for personal use or consumption only.  We reserve the right to reject any order intend for trade or wholesale purposes.

    When we have doubts about the order, we will contact you or notify you through email.

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Payment Policy

  1. Credit payments (VISA, Mastercard) via secured payment gateway.  You will receive a confirmation email with the payment transaction code.
  2. Please keep the email for reference till you receive your order.
  3. NHG Pharmacy will not be responsible or liable for any losses caused as a result of unauthorised access to the personal and transactional information you provided during an order.
  4. Once payment is made, any:
    • cancellation of order will be subjected to an administrative charge of $15
      or 15% of the purchase amount, whichever is higher.
    • change in order will be subjected to an administrative charge of $5.  There will be no refund of the balance if the items changed are of a lower value.
      You may top up the purchase and pay any resulting differences in amount.
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Pricing & Promotion Policy

  1. All prices shown are in Singapore dollars and inclusive of GST.
  2. Prices may change and offers may be withdrawn at any time.  All promotional offers are subject to availability and on while stocks last basis.
  3. Other in-store promotions such as Customer Loyalty Rewards and Senior Shoppers Rewards will not be applicable for online purchase.
  4. NHG Pharmacy strives to provide correct and complete information about the products shown in this website. However, we will not be held liable for any inaccuracy or error on this website. If there is an error in the price or information of product you have bought, we will contact you.
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Exchange & Refund &  Policy

  1. Exchange / Refund of Defective Products
    We value all our customers’ orders.  Upon receiving each order, our retail staff will personally pick and check each product carefully before delivery.  Hence, you can be assured of the quality and condition of the products you have purchased.

    However, should you find any defective product, we will be glad to replace or exchange the item.  If you choose to exchange for a higher value product and there is a price difference, we will inform you.
  2. For refund / exchange of product,
    • please call 6340 2321/2 to arrange for an exchange or email to feedback@pharmacy.nhg.com.sg
    • the original receipt with the product must be presented within 7 working days at mutually agreed branch
    • item returned must be in good, original and saleable condition with original manuals and any accessories that come with the item.  
    • However, there will be no return for medicines, fridge items, nutritional feeds, special order items and products which may present hygienic concerns such as needles or syringes etc.

    NHG Pharmacy Finance Department will prepare a cheque for the refund, payable to purchaser’s name only.  The cheque will be sent by normal post to the same address as the order, within a month.  

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Privacy Policy

  1. This is National Healthcare Group (NHG) Pharmacy’s Website.  Thank you for examining our privacy statement.
  2. If you are only browsing this website, we do not capture data that allows us to identify you individually.
  3. NHG Pharmacy receives or collects personal data for the purpose of planning and administering healthcare in an efficient and patient-centric way and for fulfilling purchases made online. If you choose to make an appointment with our pharmacist or send us an e-mail for which you provide us with personally identifiable data, we may share necessary data with NHG other institutions, so as to serve you in a most efficient and effective way, unless such sharing is prohibited by legislation.
  4. We will not disclose your personal data or email address to non-Government entities or other marketers, except where such entities have been authorised to carry out specific NHG Pharmacy’s services.
  5. To safeguard your personal data, all electronic storage and transmission of personal data are secured with appropriate security technologies.
  6. This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to read through the privacy notices of those sites.
  7. If you have any questions or concern about this data protection and privacy policy, please call 6340 2321/22 or email to feedback@pharmacy.nhg.com.sg.
  8. If you have signed up as a member of NHG Pharmacy's website, at anytime you may withdraw your membership by calling 6340 2321/22 or email to feedback@pharmacy.nhg.com.sg.
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Users’ Guidelines

  1. Every effort has been made to ensure information and uses of products are accurate.  However, NHG Pharmacy does not warrant these details are reliable, accurate, complete or error-free.   Complete information such as ingredients list and dosage instructions would be available on actual product packaging. Please read the instructions on the package carefully before using or consuming a product.
  1. The health articles published in NHG Pharmacy website are for information purposes, and are not substitution for professional medical care. The information is not intended to cover all possible uses, directions, precautions, drug interactions or adverse effects.  Health conditions in babies, children, elderly persons with medical conditions, pregnant or breastfeeding women may need special care. Do consult a healthcare professional for advice.  Before taking medications, read the instructions and precautions on the package carefully. 
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Online Shopping Customer Support

  1. Hotline number 6340 2321/2, from Monday to Friday from 8.30am to 5.30pm
    (except public holidays)
  2. Email to feedback@pharmacy.nhg.com.sg 
  3. Write to NHG Pharmacy, 3 Fusionopolis Link #05-07, Nexus@one-north, Singapore 138543
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Terms of Use

  1. Disclaimer

    Information provided in this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication.

    Similarly, you should not rely on this information as specific medical advice or as a diagnosis for individual health problems, nor should you use it to evaluate the risk and benefits of using a particular product. Read all labels and packaging directions supplied by the manufacturer carefully. Treatment for specific medical conditions should only be determined in consultation with your physician.

    If you suspect that you have a medical condition, you should contact your healthcare provider. National Healthcare Group Pharmacy www.pharmacy.nhg.com.sg cannot be held responsible for the accuracy of this information or for any consequences arising from your use of this information.

    Copyright @ 2013 NHG Pharmacy. All rights reserved.
  2. Links from this website

    We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright @ 2012 NHG Pharmacy. All rights reserved
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