www.pharmacy.nhg.com.sg

Terms & Conditions

For National Healthcare Group Polyclinics (NHGP) and National University Polyclinics (NUP) Patients only

NHGP clinics – Ang Mo Kio Polyclinic, Geylang Polyclinic, Hougang Polyclinic, Toa Payoh Polyclinic, Woodlands Polyclinic, Yishun Polyclinic
NUP clinics – Bukit Batok Polyclinic, Choa Chu Kang Polyclinic, Clementi Polyclinic, Jurong Polyclinic, Pioneer Polyclinic, Queenstown Polyclinic

Note: By using this service, you agree that NHG Pharmacy may collect, use and disclose your personal data, as provided in this website, to a third party vendor, for the purpose of providing medications delivery service, in accordance with the Personal Data Protection Act 2012 and our data protection policy.

Ordering Procedure

  1. Please register as a member on our website.
  2. Enter the patient's and contact person's (if any) information in the mandatory fields.
  3. You may purchase the medicine on behalf of the patient.
  4. Fill in the necessary information and click SUBMIT to proceed with your request. An email consisting of the summary of your requested items will be sent to you upon submission. Please keep the email for reference.
  5. All medicines sold are strictly non-refundable and non-exchangeable.
  6. Controlled drugs and drugs of high abuse potential (e.g. codeine containing preparations and benzodiazepines) are not applicable for online order.   

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Choice of Payment

Prescription Medicines Filling via this website and HealthHub:  

    • Internet Banking
    • AXS Machine
    • Cash on Delivery
    • Cheque
    • At any of our NHG or National University Polyclinics (Cash, NETS and Credit Cards)

If you have previously signed up for the use of Medisave at any of NHGP or NUP, we will proceed to deduct the amount from your Medisave for this online prescription filling. If you wish to have other payment arrangement, please inform our staff. Our staff will contact you to advise on the amount payable.

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Processing of Order

  1. Do allow up to 1 working day for our pharmacist to check the availability of the medicines.
     
  2. Our staff will contact you to:
    • inform you the total amount for your purchase
    • make arrangement for your collection
  3. The order will be delivered within a minimum of 3 working days. 
     
  4. If you have opted for home delivery:
    • ensure that an authorised recipient is present at the delivery address during the agreed time slot / day to receive the purchase.
    • there will be no delivery on Sunday, public holidays, eve of major public holidays (Hari Raya, Deepavali, Christmas, New Year, Chinese New Year)
    NHG Pharmacy reserves the right to charge additional delivery fees:
    • for subsequent trip(s) made, if the recipient is not available at mutually agreed delivery time to receive the purchase
    • for unsuccessful delivery due to incorrect / invalid address provided
     
  5. For self-collection:
    • please bring a copy of the confirmation email, proceed to reception counter at the pharmacy and inform our staff that you have placed an order online to purchase your medications.
    • Collection Days/Time                   :  Mon to Fri, 8.30am to 4.30pm 
      (except Public Holidays)                  Sat, 8.30am to 11.30pm
       For collection hours on eve of Christmas, New Year and Chinese New Year, please call 6355 3000 (NHGP) / 6663 6847 (NUP) to check.
     

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Acknowledgement of Order

  1. Upon delivery, please check that the pack of medicines is sealed and has not been tampered with.
  2. If there are signs of tampering, inform our delivery personnel and return the medicines to him. Our staff will call you for follow-up actions.
  3. If there are no signs of tampering, you may accept the parcel and check all the medicines delivered as soon as possible.
  4. If you find any opened, damaged or missing item, please indicate "opened/"damaged"/"missing" on the tax invoice, along the line of the affected item.
  5. Underline the item and write down the number of 'missing quantity', if applicable.
  6. Call 6355 3000 (NHGP) / 6663 6847 (NUP) or email to feedback@pharmacy.nhg.com.sg for assistance.
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Copyright @ 2012 NHG Pharmacy. All rights reserved
Tena Inst Pack M 10s 10for7890
Tena Inst Pack L 10s 6for5490
Tena Wetwipe 40s 12for2990
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