Terms & Conditions

For National Healthcare Group (NHG) and National University Polyclinics (NUP) Patients only

Note: By using this service, you agree that NHG Pharmacy may collect, use and disclose your personal data, as provided in this website, to a third party vendor, for the purpose of providing medications delivery service, in accordance with the Personal Data Protection Act 2012 and our data protection policy.

Ordering Procedure

  1. Please register as a member on our website.
  2. Enter the patient's and contact person's (if any) information in the mandatory fields.
  3. You may purchase the medicine on behalf of the patient.
  4. Fill in the necessary information and click SUBMIT to proceed with your request. An email consisting of the summary of your requested items will be sent to you upon submission. Please keep the email for reference.
  5. All medicines sold are strictly non-refundable and non-exchangeable.
  6. Controlled drugs and drugs of high abuse potential (e.g. codeine containing preparations and benzodiazepines) are not applicable for online order.   

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Choice of Payment

Prescription Medicines Filling via this website:  

  • Internet Banking
  • AXS Machine
  • Cash on Delivery
  • Cheque
  • At any of our NHG or National University Polyclinics

If you have previously signed up for the use of Medisave at any of NHGP or NUP, we will proceed to deduct the amount from your Medisave for this online prescription filling. If you wish to have other payment arrangement, please inform our staff. Our staff will contact you to advise on the amount payable.

Prescription Medicines Filling via HealthHub: 

  • Medisave payment (Only applicable if you have registered at the polyclinic)
  • For pick up at the pharmacy - Cash, Nets, credit cards
  • For home delivery - Cash on delivery, AXS machine, AXS m-station, AXS e-station
  • For pick up at locker - AXS machine, AXS m-station, AXS e-station

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Processing of Order

  1. Do allow up to 1 working day for our pharmacist to check the availability of the medicines.
  2. Our staff will call you to:
    • inform you the total amount for your purchase
    • make arrangement for your collection   
  3. The order will be sent out on the next working day after the payment is received. 
  4. If you have opted for home delivery:
    • ensure that an authorised recipient is present at the delivery address during the agreed time slot / day to receive the purchase.
    • there will be no delivery on Sunday, public holidays, eve of major public holidays (Hari Raya, Deepavali, Christmas, New Year, Chinese New Year)
    NHG Pharmacy reserves the right to charge additional delivery fees:
    • for subsequent trip(s) made, if the recipient is not available at mutually agreed delivery time to receive the purchase
    • for unsuccessful delivery due to incorrect / invalid address provided  
  5. If you have opted for pick up at locker
    • ensure that a valid mobile phone number is provided in the online order so that SMS notifications and locker access PIN can be sent
    • NHG Pharmacy reserves the right to change additional service fees for:
      -  re-arrangement of locker service, if the recipient does not pick up the medicines within the stipulated time frame
      -  unsuccessful delivery due to incorrect/invalid mobile phone number provided
    • ensure that your order does not include medicines which require fridge storage.   
  6. For self-collection:
    • please bring a copy of the confirmation email, proceed to queue counter at the pharmacy and inform our staff that you have placed an order online to purchase your medications.
    • Collection Days/Time                   :  Mon to Fri, 8.30am to 4.30pm 
      (except Public Holidays)                  Sat, 8.30am to 11.30pm
       For collection hours on eve of Christmas, New Year and Chinese New Year, please call 6355 3000 to check.  

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Acknowledgement of Order

  1. Upon delivery, please check that the pack of medicines is sealed and has not been tampered with.
  2. For home delivery, inform our delivery personnel if the package show signs of tampering and return the medicines to him. Our staff will call you for follow-up actions.
  3. Please check all the medicines delivered as soon as possible.
  4. If you find any opened, damaged or missing item, please indicate "opened/"damaged"/"missing" on the tax invoice, along the line of the affected item.
  5. Underline the item and write down the number of 'missing quantity', if applicable.
  6. Call 6355 3000 or email to feedback@pharmacy.nhg.com.sg for assistance.
Copyright @ 2012 NHG Pharmacy. All rights reserved
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